What is ERP Customization? How to Manage ERP Customization?

ERP customizations require comprehensive and technically intricate software coding changes to meet the business’s specific demands. These modifications are incredibly intensive, so any errors should be avoided at all costs. Taking the plunge into ERP customization can be a slippery slope, but it can greatly benefit your organization when done carefully and thoroughly. In this article, we’ll go through both sides of the argument surrounding customized ERP (Enterprise Resource Planning) systems while providing insight into how best to manage them.

ERP Customization
ERP Customization

What is ERP Customization?

With ERP customization, you can create specific functions that don’t yet exist in the software. Without the help of an experienced partner knowledgeable about coding and development, achieving your desired results would be exceedingly difficult. Thus, customization typically requires meticulous technical skill sets when constructing software. ERP Customization is usually done to meet an organization’s specific needs, as opposed to relying on ERP systems intended for general use.

4 Steps to Manage ERP Customization

You won’t stand out in the crowd if you don’t have a distinctive edge. In this day and age, with markets becoming increasingly congested and ever-changing, companies that fail to differentiate will be lost among the competition. If you’re interested in taking advantage of ERP customization, here are a few key steps to ensure success:

1. Understand the ERP customizations Types

Before you begin ERP customization, you need to clearly understand the available different types of customization. This includes both user interface and code modifications. Additionally, putting together a plan before leaping will ensure that your project is well-organized and executed on time.

2. Utilize the latest technologies with built-in abstraction layers

You should use the newest technology if you want to make more complex changes. This includes utilizing technologies such as built-in abstraction layers and testing frameworks. It also helps to choose an ERP system compatible with multiple platforms.

Abstractions layers are customization labs. An extra application interface or parameter shields ERP modifications from vendor updates. By isolating them, companies may test a customization’s compatibility and change it without hurting the system.

Modern ERPs include abstraction layers. If your system doesn’t have enough layers, ask your vendor how to add them. It’s expensive, but it saves money over time.

3. Manage ERP customization to make sure long-term business value

To ensure your business thrives, ERP software is a must-have. However, persistently guarding the lifespan of that investment is just as important. Start by determining which ERP customizations meet business needs and give the company clear benefits. Companies that only focus on short-term benefits instead of long-term ones will regret this decision.

Every proposed ERP customization should be carefully examined and validated with real data. To make sure you’re making the best choice for your long-term success, think about questions like:

  • What will be the cost of customization and implementation?
  • Will it facilitate enhanced efficiency or productivity?
  • How long will it take to implement these changes?
  • What is the expected ROI for this investment?

4. Clean up ERP Software by retiring unwanted customizations

To remain successful and profitable, organizations must continuously evaluate their existing initiatives. Since the needs of businesses evolve over time, it’s essential to change your ERP customization if it no longer increases business value. Keeping something that’s not helping you progress is a waste of resources, so don’t be afraid to make bold decisions when necessary. Making a lot of code can wear out your system, waste valuable resources, and make its structure harder to understand. The strategy you select for retirement will be contingent on the customization’s characteristics, its connection with the software, and just how easy it can be altered. Just remember one thing: the more intertwined it is with other systems, the more care you must take when retiring.

Process of ERP Customization

Don’t let the fact that ERP customization will never be simple discourage you. The advice given above should give you confidence that doing it well is not only doable but also necessary for your company’s long-term success.

If you’re captivated by the concept of customizing but need a push in the right direction, here are some things you can do immediately to begin:

Identify desired functionality of your business

As the ERP software market continuously progresses, so too do its solutions. You might just find your answer on one of these platforms. Get creative and figure out exactly what needs need to be met and what qualities you can use to speed up business operations. Taking a few moments now could save you hours or days down the line. Examining your current functionality against other software alternatives will provide insight into what you can accomplish through personalization.

Consult with your ERP vendor

Before undertaking any significant ERP customization, discussing the projections of such a move with your current vendor is wise. After all, they are familiarized with the software more than anyone else and can thus offer advice on how you can best avoid needless disruptions caused by customization processes.

Examples of ERP customization

ERP customization solutions range from simple to complex. Here are a few examples of customizations that might be beneficial for many businesses.

  • Custom data fields and reports
  • Automated communication systems
  • Creation of specific process flows
  • Improved security through user access control
  • Visibility into supply chain operations
  • Event management and tracking
  • Advanced analytics capabilities

When do you need ERP customization?

To make your business more efficient and successful, you should always strive to configure the existing application’s features rather than customize them. This way, you can optimize without hassle or additional cost since customization requires extra development time and usually involves paying a fee for new components. By configuring appropriately, the achievement of goals becomes easier and faster. ERP Customization is often a complex task requiring custom coding and codebase modifications. As such, it can be costly, lengthy, and potentially dangerous without a defined business process distinct from your original app.

A key consideration to bear in mind is that ERP configuration usually remains update-safe. All custom user and system settings specified at the time of ERP integration are designed to remain intact when the ERP application is updated, just like most standard updates you do on your company’s software.

Customizations complicate updates. Depending on customization, updating an ERP program may be impossible. Some modifications may be lost after updating. Customization improves an ERP solution’s performance and results under certain conditions. Not all firms need it. Customizations are difficult to reverse and should be done after careful consideration. Before making changes, consult your ERP vendor or an industry expert.

Pros and Cons of ERP Customization

Customizing ERP software is a complex, often expensive process. It can benefit unique business processes and requirements, but it’s not always the best choice. Here are some pros and cons to consider


  • Enhanced user experience
  • Improved data security and accuracy
  • Increased efficiency due to tailored features
  • Flexible solutions that meet your specific needs


  • High upfront costs of customizing an ERP solution
  • Risk of breaking existing code when making changes
  • Possibility of incompatibility with other systems or applications
  • System downtime while adapting to the new environment
How to Manage ERP Customization
Things to Consider Before ERP Customization

Things to consider before customizing ERP software

When it comes to customizing your ERP software, there are a few things you should consider before taking the plunge.

  • Define and document the goals of customization: Before beginning the ERP customization, clearly define the objectives that need to be met with customization. Knowing exactly what you want to accomplish will help guide more efficient decision-making throughout the process.
  • Confirm business processes: To customize an ERP system properly, it is important to first confirm all existing business processes. After all, if any changes disrupt these processes, it could cause confusion and costly errors in the future.
  • Establish appropriate access controls: Access control is essential for ensuring data security and accurate information processing when using ERP software. When making changes to the system, remember to configure access controls appropriately.
  • Research vendors and partners: Identify trusted vendors or consultants that provide custom ERP software solutions. Conduct research on their past projects, test them out, and get references before committing to a vendor.
  • Test functionality after customization: Once you have implemented customizations into your ERP system, you should test the new features thoroughly. Be sure to cover all aspects of the customization process and document the results so they can be evaluated in the future.


To add new features to your ERP system, you need a cutting-edge application toolset that makes sure your system is always up-to-date, gives you ongoing maintenance and support from the ERP vendor, and lets you make changes without IT staff. Attempting to alter or manipulate the source code of the software solution is not recommended; neither is utilizing several separate third-party applications in order to answer business needs.

With the right customization process and a reliable vendor, ERP Customization can be beneficial. Make sure you weigh your options carefully before making such a commitment. Knowing your business requirements and having the right partner to help with customization is key to success. With a little research and planning, proper ERP integration should ensure that your system remains up-to-date and running efficiently.

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